Refund & Cancellation Policy

At Thiraj Ceylon Travels, we understand that travel plans can sometimes change. Our refund and cancellation policy is designed to be clear, fair and transparent while recognizing that we make advance commitments to hotels, transport providers, activity operators, guides and other suppliers on behalf of our clients. By requesting a quotation, making a payment, confirming a booking or travelling with Thiraj Ceylon Travels, the client confirms that they have read, understood and accepted these terms. This policy should be read together with our Terms of Service, Privacy Policy and the specific booking confirmation/quotation issued to the client. 01. Cancellation by the Client & Refunds Cancellation requests must be submitted in writing, preferably by email or through the official communication channel used for the booking. The date on which written cancellation is received by Thiraj Ceylon Travels will be used to determine the applicable cancellation charge. • 45 days or more before the scheduled arrival: 100% of the advance payment will be refunded, provided that no non-refundable costs have already been incurred specifically for the booking. • 30–44 days before the scheduled arrival: 90% of the advance payment will be refunded. The remaining 10% is retained to cover booking administration and cancellation costs associated with arrangements already made on the client's behalf. • 29 days or fewer before the scheduled arrival: The advance payment is non-refundable, as significant supplier commitments and cancellation costs may apply at this stage. 02.Cancellation or Significant Changes by Thiraj Ceylon Travels We reserve the right to cancel or significantly modify a booking where this is necessary for legitimate operational, safety, legal or supplier-related reasons. Where Thiraj Ceylon Travels cancels a confirmed tour for reasons within our reasonable control and cannot provide a suitable alternative, the client may choose between: 1. An alternative itinerary or travel date of comparable value; or 2. A refund of payments received for services that we are unable to provide. We will make reasonable efforts to minimize any inconvenience. Where appropriate, we may also offer an alternative hotel, vehicle, guide, activity or route of a comparable standard. 03.Refund Processing Once a refund has been approved, we will normally process it within 14 business days, subject to: • Receiving all required cancellation information; • Confirmation of recoverable amounts from suppliers; • Banking procedures; • Payment-provider processing times; and • Applicable currency or transaction restrictions. Where possible, refunds will be made using the original payment method. Bank charges, payment-processing fees or other charges that cannot be recovered may be deducted from the refundable amount where applicable. Where a supplier has not yet returned funds to us, the corresponding portion of a refund may take longer to process. 04.Important Note About This Policy This Refund, Cancellation & Travel Terms Policy is intended to provide general booking and refund conditions for Thiraj Ceylon Travels. Individual quotations, confirmed bookings, supplier terms and special arrangements may contain additional conditions. Where a specific written booking condition has been expressly agreed with the client, that condition will apply to the relevant service. Nothing in this policy is intended to remove or limit any legal right or remedy that cannot lawfully be excluded under Sri Lankan law. 05.References & Regulatory Sources This policy has been prepared with reference to publicly available Sri Lankan tourism regulatory material and published terms.